AGV Pet Sitting 1-888-58-PET-SIT
PAYMENT
NEW CLIENTS are required to pay in full before service starts.
ESTABLISHED CLIENTS are e-mailed an invoice after their last scheduled visit has been completed. Payment is due immediately upon receipt of invoice.
WEEKLY CLIENTS are e-mailed an invoice on the 1st of every month for services completed during the previous month.
OTHER CLIENTS with history of late payments are required to pay in full before their service dates are reserved.
We accept the following forms of payment: cash, check, money order, MasterCard, Visa, American Express and Discover.
Make checks payable to: AGV Pet Sitting
Mail payments to the address on your invoice or contact us to pay with a credit card.
LATE BOOKING FEE
We understand things come up unexpectedly, but it's no fun rescheduling or cancelling plans due to last minute service requests. Therefore, we charge a late booking fee of $10.00 when the following notice is not given:
Established Clients with keys on file: 2 days notice prior to first visit needed
Established Clients without keys on file: 4 days notice to allow time for us to pick up the keys
New Clients: 7 days notice to allow time for initial consultation
NOTE: If you need to make a last minute reservation please do so by phone rather than e-mail to ensure that your request is received immediately.
DAILY VISIT CANCELLATIONS
If you cancel a reservation less than 24 hours prior to the first scheduled visit, you agree to pay 50% of your total.
OVERNIGHT AND LIVE-IN SERVICE CANCELLATIONS
We have very limited availability for overnights and live-in service. If you’ve booked overnight or live-in care, it is likely that we had to turn away other clients that wanted service during the same time you scheduled. Consequently, if you cancel within 7 days of your overnight or live-in service starting, you will be required to pay for the entire time you had reserved.
RABIES VACCINATION
We require that your pets be current on their rabies vaccine. Should we be bitten or otherwise exposed to any disease or ailment received from your animal, it will be your responsibility to pay all costs and damages incurred by the victim.
VISITORS
Please notify us if others (maids, friends, family members, etc.) will have access to your home during your absence. You should also notify anyone with access to the home that you are using our services. If anyone else has access to your home while the job is being performed we can assume no liability for any damages or losses to your home or pet. We are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your residence for any purpose while we are caring for your pets.
DAY OF RETURN
We require that a specific time of return be given to us when you book your service. This goes hand in hand with our policy that you call once you get home, no matter what time it is. We feel it is a necessity to verify you have returned safely as scheduled and that your pets are taken care of. If we don’t receive a call by your given ETA, we will try to contact you. If we can’t reach you, we will continue service as normally scheduled until we are notified of your return. Any additional visits will be added to your invoice.
REFERRAL PROGRAM
We offer a referral program that entitles you to a $15.00 credit for every new client that uses our services and tells us they were referred by you. This credit is only valid towards services performed by AGV Pet Sitting & More.
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